Help & getting started
Answers for permissions, recovering cleaned files from Trash, subscription management, and common Smart Scan questions. For bugs and feature requests, use GitHub Issues.
Get free trialmacOS permissions
AI Agent Clean needs specific permissions to scan Library folders and external volumes. macOS prompts on first use; you can also grant them manually:
- Full Disk Access — System Settings → Privacy & Security → Full Disk Access → enable AI Agent Clean. Required for scanning most of ~/Library and system caches.
- Files and Folders — grant access when prompted for Desktop, Documents, and Downloads if those modules are enabled.
- Removable Volumes — for Space Lens on external drives, allow volume access when asked.
Without Full Disk Access, scans may show incomplete results. The app indicates which modules need additional permission.
Recovering files from Trash
By default, AI Agent Clean moves deleted items to Trash — not permanent erase. If you removed something by mistake:
- Open Trash — click the Trash icon in the Dock.
- Find the item — sort by Date Added to locate recent cleanup.
- Put Back — right-click the file or folder and choose Put Back.
- Empty Trash caution — once Trash is emptied, recovery requires backup or third-party tools.
Safety reminders
- Preview first — expand scan groups and uncheck uncertain items.
- Protected paths — system-critical locations cannot be removed.
- Regenerable caches — AI and browser caches rebuild automatically.
- Backups — Time Machine or cloud backup is always recommended before bulk cleanup.
Frequently asked questions
Why does the scan show zero results?
Usually missing Full Disk Access. Open System Settings, grant access, quit and relaunch the app, then scan again.
Can I stop a long cleanup job?
Yes. Large jobs run in batches; click Cancel to stop. Items already moved to Trash stay there until you restore or empty Trash.
Does cleanup affect iCloud Drive files?
Routine modules avoid iCloud-synced user folders. Review any iCloud-related items individually before confirming.
How do I manage my subscription?
Mac App Store subscriptions are managed in System Settings → Apple ID → Subscriptions. See pricing for plan details.
Where is my data sent?
Scans run locally. Optional diagnostics (disabled by default) send anonymous crash data only — never file contents. See Privacy Policy.
How do I report a bug?
File an issue at GitHub with macOS version, app version, and steps to reproduce. Include screenshots if helpful.
Get your free trial
Open the Mac App Store to install AI Agent Clean. Install to start your trial — no email required.